Yahoo

 

Home

Journal Contents List

Next - Article Number 7

 

 Internal Links

 

DAYS LIKE THESE

by Rebecca Tyrrel


Ed: In an earlier article of this journal (q.v.), we had some fun at the expense of users. However it can be salutary, especially for authors of software that is supposed to be easy to use, to look at things from the user's point of view. They can be easily let down by such software as the following story shows. The story also depicts how much patience is required of those considering to be Help Desk operatives! Full marks to the one mentioned here.


The following article is taken from an issue of The Sunday Telegraph Magazine of December 1999.
It is reprinted by permission of Lucy Tuck, the Editor of The Sunday Telegraph Magazine
The article is copyright.
© Rebecca Tyrrel; © The Sunday Telegraph Magazine.


This article, being copyright, is not included in the version of the journal for offline storage.


What's New at ICPUG

Home

Back to Top

Next - Article Number 7

Journal Contents